Dog Park User Agreement

• ‘Dog Park’: Vine House Farm Dog Park, Deeping St Nicholas, Spalding, PE11 3DG
• ‘Owner’ & Operator: PN Watts, Deeping St Nicholas, Spalding, PE11 3DG
• ‘Booking Provider’ & Marketing Provider: Vine House Farm, Deeping St Nicholas, Spalding, PE11 3DG
• ‘Customer’: The person making the booking or using the Dog Park refers to the person who has made the booking and will be using the Dog Park
• ‘Conditions’ means these booking conditions which shall form part of the contract between the Owner and the Customer

Parties & Roles

• Owner & Operator. The Dog Park is owned and operated by PN Watts. The Owner/Operator is responsible for the management and operation of the Dog Park, including the field, fencing, gates, facilities, maintenance, safety arrangements, and rules governing use of the Dog Park, subject to the terms of this Agreement.
• Booking and Marketing Provider. Vine House Farm provides certain administrative, booking, payment-processing, advertising, marketing, and/or customer communication services in connection with the Dog Park.By agreeing with the Owner’s Terms and Conditions, the Customer is also agreeing to the Owner’s Privacy Policy outlined below
• The Booking Provider acts as a booking and marketing service provider for the Owner/Operator and does not own or operate the Dog Park unless expressly stated otherwise in writing.
• The Booking Provider does not take custody or control of any dog using the Dog Park and does not provide veterinary, animal-care, dog-training, security, or supervision services.
• The Customer acknowledges that the Booking Provider’s role is limited to the services it provides on behalf of or in connection with the Owner/Operator. The Customer’s use of the Dog Park is subject to this Agreement and the Dog Park rules established by the Owner/Operator.

Bookings

• Customers are required to pay for the booking in advance, using the online appointment system
• Customers can re-schedule or cancel their appointment via the online booking system with a minimum of 24 hours’ notice
• Customers who do not turn up for their appointment, or leave the Field early, will still be liable for the whole of the hire charge
• The Owner reserves the right to refuse any application for the hiring of the Dog Park, without being required to give any reason for such refusal
• The Owner reserves the right to withdraw permission for use of the Dog Park. In special circumstances, we may repay any payment made, but shall be under no liability for expense incurred or loss sustained by the Client because of the cancellation at our sole discretion
• The Customer making the booking must be present on the Dog Park and must ensure that anyone else attending is made aware of, and adheres to, the Terms and Conditions
• All bookings are non-transferable

General

• When booking the Dog Park, the Customer is agreeing to the Owner’s Terms and Conditions
• By agreeing with the Owner’s Terms and Conditions, the Customer is also agreeing to the Owner’s Privacy Policy outlined below
• The the Dog Park can only be used if it has been booked and paid for in advance
• Dog remain the Customer’s own responsibility whilst on the premises of the Dog Park
• When entering and leaving the Dog Park, please be aware of other dogs and allow sufficient space
• The Owners have absolute discretion to permit or prohibit all types of activity on the Dog Park
• The Customer is advised to wear sensible and appropriate footwear to suit the Dog Park grounds and conditions
• Dogs should not be left unattended at any time at the Dog Park. You should always accompany your dogs, so that you are aware that they are safe and complying to these terms and conditions
• The Customer has exclusive use of the Dog Park for the time that they have booked

The Dogs

• The maximum number of dogs in the Dog Park at any one time must not exceed six
• The Owner will not accept responsibility for injury, illness or death of dogs from using the facilities. The Customer is advised to insure dogs for all eventualities
• Dogs must be vaccinated before they can use the Dog Park
• Dogs suffering from diarrhoea are not permitted in the Dog Park. If the dog, or any others it lives with, is showing any signs of ill health such as diarrhoea, vomiting, kennel cough, general lethargy etc. the Customer must re-schedule the appointment. If this is at short notice, then please contact [email protected]
• If any dogs are ill following a visit to the Dog Park, please contact [email protected] immediately to allow the Owner to disinfect the field for other dogs’ safety
• Choke chains, prong collars and electronic devices are not allowed
• Harsh handling of dogs, either verbally or physically is not allowed
• To maintain the professional integrity of the Owner, professional dog walkers or dog trainers working with their clients, will only be allowed by prior arrangement
• Anyone hiring the Dog Park on a professional basis cannot do so without the Owner’s permission. Please contact [email protected]
• Any Customers who cannot get their dogs back at the end of their session on time must notify the Booking Provider and additional sessions will be charged

The Facilities

• Customers must not at any time park on ANY grassed area. Parking of vehicles is only permitted in the gravel car park
• Use and consumption of water is at the Customer’s own risk. The Owner is not liable for any illness caused after drinking the water
• The Customer must not climb on any gates, fences, dog equipment or posts at any time. If any injuries are caused by doing so, the Owner is not held responsible
• The Customer must not allow dogs to dig in any part of the Dog Park at any time. If they do dig, stop them immediately and please attempt to fill the hole. If any dogs cause significant damage, please contact [email protected]
• The Customer should be aware that the ground is uneven in places and cracks can form in dry weather. There may be slippery conditions in wet weather and caution must be taken. The Customer is using the Dog Park at their own risk
• Customers are welcome to bring toys/agility items, but these are used at own risk. Please ensure that these are packed away before the appointment is over
• At no time should dogs be tethered to any structures on the Dog Park i.e. fencing, posts, gates etc
• The Customer shall not interfere with, or make any alteration to, the layout or arrangement of the Dog Park without prior written consent
• The Customer shall keep the Dog Park clean and tidy and shall ensure that all litter and refuse generated by the Customer is taken home. All dog waste MUST be picked up and placed in the dog waste bin. Not picking up after dogs could result in the Customer being banned from any future use of the field. Full waste bags should NOT be placed inside the shelter
• The Customer must always take good care of the Dog Park and will be responsible for any damage to any part of it or any equipment and property of Owner, whether forming part of the hire or not
• Any children must be supervised by the Customer and are not to be left unsupervised in the Dog Park
• The Customer must be mindful of neighbours and keep noise levels down. This includes car horns, shouting or persistent dog barking

Entrance & Exit

• The gate lock code will be sent via text message two hours before the appointment. Please note the gate lock is on the first vehicle gate
• Please note that there is a 10-minute gap between appointments to ensure that, where possible, only one Customer is on the Dog Park at a time. This allows the Customer time to leave before the next one arrives
• Please do not arrive more than five minutes before the scheduled appointment. If the Dog Park is in use, please remain outside the car park gate
• Customers that arrive late to their appointment, must still leave the Dog Park at the end of the appointment time. Customers who overstay their allocated time will be banned from future use of the Dog Park
• ALL GATES must be closed when leaving the premises. Any damage, or theft of locks, will be accountable to the Customer and could lead to prosecution
• The Customer shall ensure that the Dog Park is always secure and shall not divulge the gate lock code under any circumstances to any third parties
• The gate code lock is subject to change at any time by the Owner without notice

Right of Entry

• The Owner shall be allowed access at any time onto the Dog Park to carry out inspections. Any decisions made by the Owner regarding safety and fitness of use, will be binding
• The Owner reserves the right to refuse admission to, or evict any person from, the Dog Park

Health and Safety

• Under no circumstances should dogs or children be left unattended on the Dog Park at any time
• The Owner does not permit the operation, or release, of any high-flying objects without prior written consent
• The Customer shall not bring any article of an inflammable or explosive character or that produces an offensive smell or CFCs, or any oil, electrical, gas or other apparatus without the written approval of the Owner
• Customers must dress appropriately for the weather and field conditions. Wear flat soled shoes or boots. This is a field and the area is uneven

Indemnity and Insurance

• In keeping with the law regarding ‘responsible dog ownership’, Customers are entirely responsible for their own dogs’ safety whilst at the Dog Park. The law states that we should always be in control of our dogs
• The Owner is not responsible, and will not accept liability, for any loss, damage, injury or death howsoever and by whomsoever caused, whether to property or person(s) sustained by any person in the Dog Park
• The Customer is responsible for all safety aspects of the Dog Park prior to, during and after the hire period and must accept liability for any loss, damage, injury or death howsoever and by whomsoever caused, whether to property or person(s) sustained by any person(s) on the premises of the Owner
• All vehicles parked at the Dog Park are left entirely at their owners’ risk. No responsibility for damage, accidents or theft can be taken by the Owner
• Any breakages or damages to the Dog Park will be paid for by the Customer

Marketing and Publication

• The Booking Provider reserve the right to use any material, including texts and images sent to the Booking Provider (in any format) or via social media, for the purposes of marketing with your permission

Promotional Offers

• The Booking Provider reserves the right to withdraw promotional offers at any time

Data Protection

• The Booking Provider will keep details on file to process this booking. By registering on the booking system, the Customer agrees to the Booking Provider holding this information
• All the data provided to the Booking Provider is given with consent and is of legitimate interest to enable the Customer to receive confirmation and reminder emails and texts, which detail the appointment and the gate lock code to the Dog Park
• It is vital for the Booking Provider to have the Customer’s contact details, including a mobile number, so Customers can be reached in an emergency, such as the Dog Park closure or a sudden code change
• The security and privacy of all information is taken seriously by the Owner & Booking Provider, and Customers’ information will never be shared with others without prior written consent

Variations

• The Owner reserves the right to vary these terms and conditions at any time. Any variations so made shall be deemed to be incorporated in these Conditions
• The gate lock code is sent via text two hours before your appointment start time. Please ensure the correct mobile number is on the booking. Note that the lock is on the first gate
• If no gate lock code is received ahead of the appointment, please contact [email protected] or 01775 630244

Important Limitations

• The Customer acknowledges that Vine House Farm is a booking, payment, and marketing service provider and is not the owner or operator of the Dog Park.
• The Owner remains responsible for the provision and operation of the Dog Park itself, subject always to applicable law.
• Nothing in this Agreement is intended to remove, restrict, or misrepresent any statutory rights or remedies available to the Customer against the Owner or Booking Provider.